At GearWave AU, we stand behind the quality of our products and are committed to providing a hassle-free shopping experience.
We prioritize transparency and aim to ensure our customers are fully informed before making a purchase.
If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
This ensures that customers have ample opportunity to evaluate their selection and make confident decisions.

To initiate a return, please contact our customer service team at sales@gearwave-au.com.
Our dedicated representatives are available to assist you every step of the way.
Our team will provide you with a return authorization number and instructions on how to send the item back to us.
They are equipped to handle any inquiries related to your return process effectively.

Once we receive your return, we will process your refund within 5-7 business days.
You will receive a confirmation email once your refund has been processed.
Refunds will be issued to the original payment method used at the time of purchase.
This helps you keep track of your return status and ensure that the transaction is complete.

Please note that items must be returned in their original, unused condition with all original packaging and accessories.
This policy helps us maintain the highest standards of hygiene and safety.
Shipping and handling fees are non-refundable.
We encourage our customers to thoroughly inspect items before finalizing their purchases.

We want you to be completely satisfied with your GearWave AU purchase.
We value your feedback and continually strive to improve our service and product offerings.
If you have any questions or concerns, please don’t hesitate to reach out to our customer service team..
We appreciate your business and look forward to serving you in the future.